Shipping & Tracking Policy
Thank you for choosing Scorps Leather Lush. We are committed to delivering your premium, hand-crafted leather goods safely and securely to your doorstep.
1. Shipping Locations
We provide pan-India shipping across 24,000+ pincodes. All domestic shipments are fulfilled through our verified logistics partner, Shiprocket, using premier courier carriers (including Delhivery, BlueDart, and DTDC).
2. Order Processing & Dispatch Timelines
• Processing Time: Because our premium leather items require careful inspection and packaging, please allow 1 to 2 business days for your order to be processed and dispatched from our Bengaluru warehouse.
• Cut-off Times: Orders placed before 12:00 PM IST will be processed on the same day. Orders placed after 12:00 PM, on weekends, or during public holidays will be processed on the next working day.
3. Estimated Delivery Times
Once your parcel is handed over to our courier partners, the delivery timelines are as follows:
• Metro Cities (e.g., Bengaluru, Mumbai, Delhi, Chennai): 2 to 4 business days.
• Tier 2 & Tier 3 Cities: 4 to 7 business days.
• Rest of India & Remote Regions: 5 to 9 business days.
Please note that transit delays may occasionally occur due to extreme weather conditions, festive surges, or local restrictions.
4. Shipping Charges
• Prepaid Orders: We are pleased to offer Free Standard Shipping across India on all prepaid transactions.
• Cash on Delivery (COD): A nominal handling and convenience fee of ₹40 applies to all Cash on Delivery orders to ensure buyer confirmation.
5. Order Tracking
The moment your order is dispatched, an automated tracking notification will be sent to your registered email address (info@scorpsleatherlush.com) and mobile phone. This notification will include a direct tracking link and a unique Air Waybill (AWB) number, allowing you to monitor your luxury parcel's journey in real time.
6. Cash on Delivery (COD) Verification
To maintain order integrity, all COD requests undergo an automated verification check via WhatsApp or an IVR call. We kindly request that you confirm your order response promptly. Unverified or unresponsive COD orders will be automatically cancelled.
7. Damaged or Tampered Shipments
Our luxury leather items are securely packed before leaving our warehouse. If you receive a package that appears damaged, torn, or severely tampered with, please:
• Refuse to accept the delivery from the courier agent.
• Take clear photographs/videos of the package condition.
• Contact our customer support team immediately at info@scorpsleatherlush.com within 24 hours of the attempted delivery.
8. Contact Us
For any questions regarding your parcel status or shipping arrangements, please reach out to us:
• Brand Name: SCORP'S LEATHER LUSH
• Customer Support Email: info@scorpsleatherlush.com
• Location: Jayanthi Nagar, Horamavu, Bengaluru, Karnataka 560043